Terms & Conditions

About Apointa.ai

Apointa.ai provides tools that help businesses manage bookings, calls, customer inquiries, walk-ins, public booking pages, and smart receptionist features. Our services are designed for service-based businesses, restaurants, partners, and local businesses that want to improve how they manage customer communication and scheduling.

Use of Our Services

You agree to use Apointa.ai only for lawful business purposes. You are responsible for the information you provide, including your business details, services, staff information, availability, booking rules, and customer-facing content.

You agree not to misuse the platform, attempt to disrupt the service, copy our systems, or use Apointa.ai for illegal, abusive, misleading, or harmful activities.

Account and Business Information

To use certain features, you may need to create an account or provide business information. You are responsible for keeping your account details accurate and secure.

Apointa.ai is not responsible for issues caused by incorrect business information, wrong availability, inaccurate services, outdated schedules, or customer information entered incorrectly by you or your team.

Bookings, Calls, and Customer Communication

Apointa.ai may help answer calls, collect customer information, create bookings, manage reservations, and organize leads. However, you remain responsible for reviewing your bookings, confirming important details, and managing your customer relationships.

Apointa.ai does not guarantee that every call, booking, lead, or customer interaction will result in a sale, reservation, appointment, or completed service.

Phone Numbers and Call Handling

Apointa.ai may provide a dedicated business phone number or help configure call handling features. When needed, calls may be redirected to your original business number.

You are responsible for making sure your use of phone numbers, call forwarding, customer communications, and recorded or automated interactions complies with applicable laws in your area.

Payments and Refunds

Some Apointa.ai features may be free, while others may require payment, subscription, setup fees, commissions, or other charges.

Unless otherwise stated in writing, payments are non-refundable. We do not offer refunds for completed setup work, used services, active subscriptions, phone number usage, custom configurations, or digital services already provided.

If a refund exception is approved, it will be handled at our sole discretion.

Free Features and Changes

Apointa.ai may offer certain features for free, including public booking pages, walk-in calendars, or other tools during early access, beta periods, promotional periods, or testing phases.

Free features may be changed, limited, paused, or removed at any time. We may also introduce pricing for features that were previously free.

Partner Program

If you join the Apointa.ai Partner Program, you may be able to promote or sell Apointa.ai services to local businesses. Commission terms, eligibility, payment timing, and partner responsibilities may be provided separately.

Apointa.ai reserves the right to approve, reject, suspend, or remove partners at any time if there is misuse, false advertising, unethical sales behavior, or violation of our policies.

Data and Information Security

We take reasonable steps to protect the information stored inside Apointa.ai. Business information, customer details, booking data, and call-related information are handled with care and are used to provide and improve our services.

However, no online platform can guarantee absolute security. You agree that you are responsible for using secure passwords, limiting account access, and protecting sensitive business information.

Privacy

Your use of Apointa.ai is also subject to our Privacy Policy. The Privacy Policy explains how we collect, use, store, and protect information related to your business, customers, bookings, calls, and platform activity.

Service Availability

We work to keep Apointa.ai available and reliable, but we do not guarantee that the platform will always be uninterrupted, error-free, or available at all times.

Maintenance, third-party service issues, phone provider outages, internet problems, software updates, or other events may affect service availability.

Third-Party Services

Apointa.ai may use or connect with third-party services, including phone providers, hosting providers, payment processors, communication tools, analytics services, or AI-related technologies.

We are not responsible for failures, interruptions, pricing changes, or policy changes caused by third-party providers.

Limitation of Liability

To the maximum extent allowed by law, Apointa.ai is not responsible for indirect, incidental, special, or consequential damages, including lost profits, missed bookings, lost customers, lost calls, business interruption, or data loss.

Your use of Apointa.ai is at your own risk, and our liability is limited to the amount paid by you for the service, unless otherwise required by law.

Changes to These Terms

We may update these Terms & Conditions from time to time. When we make changes, we may update the "Last updated" date at the top of this page.

Continued use of Apointa.ai after changes means you accept the updated terms.

Contact Us

If you have questions about these Terms & Conditions, you can contact us at: